Skip to content
All answers

Money

What happens if I stop a programme part-way through?

You are refunded the value of the sessions you have not used, less the sessions already delivered charged at their individual price. Where we advise you to stop for clinical reasons, unused sessions are refunded in full. Refunds go back to the original payment method within seven working days.

Programmes are priced below the sum of their individual sessions, which is why a part-completed programme is settled at individual rates for what was delivered. That is the honest arithmetic rather than a penalty.

Cancelling an appointment

  • Reschedule or cancel free of charge with at least four hours' notice
  • Repeated missed appointments without notice may draw a session from your programme, because the room and practitioner were held for you
  • If we cancel, you are never charged, and we offer you the earliest alternative

Still not sure? Call 7696661169 — we would rather explain twice than have you guess once.

Start with an assessment.

Every plan here begins with understanding what is actually happening. Forty minutes, and you leave knowing where you stand.