The terms of our care.

Nirmalkaya is a wellness centre providing preventive and lifestyle services, including naturopathy-based therapies, physiotherapy, therapeutic yoga, nutrition and stress support.

Nirmalkaya is operated by Savison Life, a partnership firm. Savison Life is the party you contract with, the name that appears on your invoice, and the account that receives your payment. Everywhere else on this site, Nirmalkaya means the centre.

We are not a hospital and not an emergency facility. We do not provide invasive procedures, in-patient care, or emergency treatment.

Our services support your health. They are not a substitute for medical diagnosis or treatment, and we will never advise you to stop or change prescribed medication.

We do not recommend or sell a treatment programme before completing an assessment. This is a clinical standard, not a commercial one.

Your assessment is charged separately. If it shows that we cannot appropriately help you, we will tell you and you pay only for the assessment.

Payment is taken before treatment begins, whether for a single session or for a programme.

Programme prices are fixed at the point you agree them and do not change during the programme.

A GST invoice is issued for every payment.

You may reschedule or cancel an appointment at no charge by telling us at least four hours beforehand.

Repeated missed appointments without notice may result in a session being drawn from your programme, as the room and practitioner were held for you.

If we cancel, you are never charged, and we will offer you the earliest alternative.

If you stop a programme part-way, we refund the value of the sessions you have not yet used, less the sessions already delivered at their individual price.

Where we advise you to stop for clinical reasons, we refund unused sessions in full.

Refunds are made to the original payment method within seven working days.

What a fee buys is a practitioner's time, skill and full attention, and a therapy conducted properly. It does not buy a guaranteed sensation or a guaranteed result, because no honest practitioner can promise either — individual response varies, and it varies a great deal.

A session delivered as described is therefore not refunded on the basis of how it felt or what it achieved. Feeling much the same afterwards is within the ordinary range and is not evidence that anything was done badly.

Where a session was not delivered as described — the wrong therapy, a practitioner without the relevant qualification, or conduct below the standard we publish — tell us and we will refund it without argument. Whether the service was properly provided is a fair thing to hold us to; whether it felt worth it is a judgement only you can make, and not one we can underwrite.

What to expect sets all of this out in full, along with the reactions that are normal afterwards. It is worth two minutes before a first visit.

Tell us about your medical conditions, medication, surgeries and pregnancy. Several of our treatments are screened, and we can only screen on what we are told.

Tell us immediately if you feel unwell during any session.

Follow the home-care guidance in your plan. It is usually what determines whether the programme works.

We do not guarantee outcomes and we will never claim to cure a condition. What we commit to is a documented assessment, an explained plan, care delivered to a written standard, and an honest review of whether it is working.