Clinic Operations & Front Office
Run the part of a wellness centre that everything else depends on.
Who this is for
Students wanting a genuinely employable administrative skill, and anyone who would rather run a centre than treat in one. Healthcare administration hires steadily and trains rarely.
What you will actually be able to do
- Operate a real clinical management system, not a simulation
- Handle scheduling, billing, records and inventory to standard
- Understand the compliance obligations of a clinical establishment
- A skill that transfers to any clinic, dental practice or diagnostic centre
Modules
The patient journey
Every touchpoint from enquiry to discharge.
Scheduling
Rooms, practitioners, capacity and the arithmetic of a diary.
Records
What must be recorded, retained and protected.
Money
Billing, GST, receipts, refunds and reconciliation.
Inventory and hygiene
Consumables, linen, turnover, stock.
Compliance
The obligations a clinical establishment carries.
Day-by-day curriculum
Published in full, because you should know what you are buying before you pay for it.
Days 1–2
The patient journey
Mapping every touchpoint from first enquiry to discharge. Where centres lose people, and why it is almost always administrative rather than clinical.
Days 3–6
Scheduling
Room types, practitioner availability, treatment duration and cleanup. Building a day's diary by hand, then on the system. Handling double-booking, no-shows and walk-ins.
Days 7–9
Records
Registration, clinical records, consent forms. Retention periods, correction by dated addendum rather than overwriting, and the confidentiality obligations that bind everyone in the building.
Days 10–13
Money
Quotation, invoicing, GST, part payment, refunds, daily reconciliation. Common errors and the controls that catch them. Practised against live-format data.
Days 14–16
Inventory and hygiene
Consumables forecasting, linen cycles, room turnover timing, stock control. Costing a treatment properly, including the consumables people forget.
Days 17–18
Compliance
What a clinical establishment is obliged to hold, display and retain. Complaint handling and escalation. Incident recording.
Days 19–20
Supervised front desk
Working the live front desk under supervision — real enquiries, real bookings, real people.
Day 21
Assessment
A practical scenario examination: build a day's schedule, resolve three conflicts, process billing, and handle one complaint. Plus a written paper.
Practical exercises
- Live scheduling on the clinical system
- Billing, invoicing and reconciliation
- Supervised shifts on the real front desk
- Inventory count and forecast
Assignments
- A complete day's schedule built for a six-room centre, justified
- A month-end reconciliation from supplied data
- A written complaint response
How the certificate is earned
Practical scenario examination plus written paper, marked against a published rubric
Pass requirement
60% in both components, with at least 80% attendance
Weighting
- Practical scenario (50%)
- Written paper (30%)
- Assignments (20%)
Certificate of Completion
Learning outcomes
- Build and manage a multi-room, multi-practitioner schedule
- Process billing, GST invoicing and reconciliation accurately
- Maintain records to clinical establishment standard
- Forecast and control consumables and linen
Career opportunities
- Front office executive in a clinic, wellness centre or dental practice
- Clinic coordinator or operations assistant
- Diagnostic centre administration
- Practice management, with experience
Apply for Clinic Operations & Front Office
A fifteen-minute counselling call first, with no fee and no obligation. If this is the wrong programme for you, that is what we will say.